Public Services Ombudsman (Wales) Act 2019 (2019 anaw 3)

Public Services Ombudsman (Wales) Act 2019 (2019 anaw 3)

This Act aims to strengthen the powers of the Public Services Ombudsman in Wales, focusing on improving public service complaints procedures and enhancing transparency and accountability. Key highlights include broadening the Ombudsman’s investigatory powers, allowing investigations on private health services and enabling complaints via oral submissions. The legislation also mandates public bodies to adopt clear complaint-handling procedures. It was enacted to ensure more effective redress mechanisms and to foster higher standards in public services, encouraging a more responsive and equitable public service framework throughout Wales.

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