38 Model complaints-handling procedures: specification of listed authorities

38  Model complaints-handling procedures: specification of listed authorities

(1)     The Ombudsman may specify any listed authority to which a model CHP is relevant; and must notify the authority accordingly.

(2)     Where a model CHP is relevant to a listed authority by virtue of a specification under subsection (1), the authority must ensure there is a complaints-handling procedure which complies with

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