(1) The matters which the Ombudsman is entitled to investigate under this Part are—
(a) alleged maladministration by a listed authority in connection with relevant action;
(b) an alleged failure in a relevant service provided by a listed authority;
(c) an alleged failure by a listed authority to provide a relevant service.
(2) The matters may relate to action taken before or after this Act receives Royal Assent.
(3) Subsection (1) is subject to sections 12 to 15.
(4) Relevant action is—
(a) in the case of a listed authority which is a family health service provider in Wales or an independent provider in Wales, action taken by the authority in connection with the provision of a relevant service;
(b)
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