(1) This section applies if, after the Ombudsman has conducted an investigation under this Part—
(a) the Ombudsman concludes that no person has sustained, or is likely to sustain, injustice or hardship as a result of the matter investigated, and
(b) the Ombudsman is satisfied that the public interest does not require sections 55 to 57 to apply.
(2) This section also applies if, after the Ombudsman has conducted an investigation under this Part—
(a) the Ombudsman concludes that any person has sustained, or is likely to sustain, injustice or hardship as a result of the matter investigated,
(b) the provider to whom the investigation relates agrees to implement, before the end
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