(1) A special report must—
(a) set out the facts which entitle the Ombudsman to prepare the special report (that is, the facts on the basis of which case 1, 2 or 3 of section 59 applies), and
(b) make such recommendations as the Ombudsman thinks fit as to the action which, in the Ombudsman's opinion, should be taken—
(i) to remedy or prevent the injustice or hardship to the person, and
(ii) to prevent similar injustice or hardship being caused to any person in the future.
(2)
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