(1) The Ombudsman may prepare a report under this section (a “special report”) if subsection (2), (4) or (6) applies.
(2) This subsection applies if, in a report under section 23, the Ombudsman has concluded that any person has sustained, or is likely to sustain, injustice or hardship in consequence of the matter investigated, and—
(a) the Ombudsman has not received the notification required under section 26 before the end of the period permitted under that section,
(b) the Ombudsman has received that notification but is not satisfied with—
(i) the action which the listed authority has taken or proposes to take, or
(ii) the period before the end of which it proposes to have taken
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