228 Determination under the compulsory jurisdiction
Financial Services and Markets Act 2000 (2000 c 8) | Legislation

Determination of complaints

228  Determination under the compulsory jurisdiction

(1)     This section applies only in relation to the compulsory jurisdiction [. . .].

(2)     A complaint is to be determined by reference to what is, in the opinion of the ombudsman, fair and reasonable in all the circumstances of the case.

(3)     When the ombudsman has determined a complaint he must give a written statement of his determination to the respondent and to the complainant.

(4)     The statement must—

(a)     give

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