20 Right to reject
Consumer Rights Act 2015 (2015 c 15) | Legislation

20  Right to reject

(1)     The short-term right to reject is subject to section 22.

(2)     The final right to reject is subject to section 24.

(3)     The right to reject under section 19(6) is not limited by those sections.

(4)     Each of these rights entitles the consumer to reject the goods and treat the contract as at an end, subject to subsections (20) and (21).

(5)     The right is exercised if the consumer indicates to the trader that the consumer is rejecting the goods and treating the contract as at an end.

(6)     The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader.

(7)     From the time when the right is exercised—

(a)     the trader has a duty to give the consumer a refund, subject to subsection (18), and

(b)     the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

(8)

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