SCHEDULE 9 The new Homes Ombudsman Scheme
Building Safety Act 2022 (2022 c 30) | Legislation

SCHEDULE 9 The new Homes Ombudsman Scheme

Section 137(1)

Appointment of the new homes ombudsman

1

The scheme must include provision about the appointment of the new homes ombudsman.

Membership

2

(1)     The scheme must include provision about the procedure for becoming and remaining a member of the scheme.

(2)     That provision may include—

(a)     a requirement to pay a fee;

(b)     a requirement to provide information;

(c)     a requirement to have internal procedures in place for the handling and resolution of complaints about matters in relation to which complaints may be made under the scheme.

(3)     If the scheme includes a requirement mentioned in sub-paragraph (2)(c), it must also include a requirement to publish the procedures.

3

The scheme may provide for different categories of member and the provision mentioned in paragraph 2 (including provision about fees) may differ as between such categories.

Fees

4

The fees payable by a member may be calculated by reference to the total of the costs incurred, or to be incurred, in the operation of the scheme (including costs unconnected with the member in question).

5

Where a scheme is maintained by a person other than—

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